Customer Service Executive jobs in Singapore

While it’s hugely important for companies to engage and attract new customers, it’s also vital for them to keep their existing customers happy. The ideal scenario is to make sure purchasers are so pleased with their goods or services that they keep coming back for more, and that’s where the Customer Service Executive comes in. In retail and in some other sectors, this is a highly crucial role.

The main thrust of what’s needed is the ability to ensure customers are satisfied, but this is only a generalisation. Duties will include handling complaints, adjusting requirements, organising deliveries, providing quotes and processing orders. It can be a stressful job at times, especially when you have to deal with irate customers, but if you can keep your cool then it’s a role that you’re likely to excel at.

The skills you’ll need include the ability to communicate well, especially perhaps with new customers as you’ll often be their first point of contact. You’ll need a pleasant manner, both in person and on the telephone, and of course you’ll have to be able to display a sound knowledge of your company’s products and services. It’s also going to be an advantage if you’re able to solve customer issues with a minimum of fuss.

Finding the customer service role that matches your talent

Experience within the retail sector especially will be seen as an advantage when you apply for Customer Service Executive jobs in Singapore, especially if your CV includes roles such as:

• Retail Assistant
• Chief Buyer
• Customer Service Agent
• Customer Care Representative
• Support Specialist
• Client Care Assistant
• Guest Service Agent
• Client Account Manager

…and others. Most Customer Service roles are likely to be in the retail sector, of course, but they can be found in others as well. The important thing to bear in mind is that you must be a people person, and you must be good at making customers feel welcome and wanted.

Singapore is a hugely important retail hub, and it plays host to so many of the world’s most celebrated brands in jewellery, fashion, food, finance, electronics, leisure and telecommunications. These retailers always have a need to attract team members who can really relate to the overall customer experience.

Setting up an email job alert is the best way for you to find out about suitable Customer Service Executive jobs in Singapore ahead of your competitors. And make sure you forward your CV on to the Page Personnel team so we can find out more about you.